Privacy policy
This Privacy Policy describes how goneuroboost.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device Information
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Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
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Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Disclosure for a business purpose: shared with our processor Shopify, Google Analytics, Facebook/Meta, TikTok Ads, and other similar vendors, partners, and service providers.
Order Information
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Examples of Personal Information collected: name, billing address, shipping address, payment information (credit/debit card numbers via Shopify Payments), email address, and phone number.
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Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with marketing or promotions related to our products or services.
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Source of collection: collected from you.
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Disclosure for a business purpose: shared with Shopify, our payment processors, shipping carriers (UPS, USPS, FedEx), and other similar vendors, partners, and service providers.
Customer Support Information
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Examples of Personal Information collected: name, email address, order details, and any other information you provide to our customer support team.
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Purpose of collection: to provide customer support and resolve any issues.
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Source of collection: collected from you.
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Disclosure for a business purpose: customer support provided through Shopify platform services and other similar vendors, partners, and service providers.
Additional Information
We may collect offline data, purchased marketing data/lists, and similar data for direct marketing or research purposes.
Minors
The Site is not intended for individuals under the age of 18.
We do not intentionally collect Personal Information from children.
If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@goneuroboost.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.
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We use Shopify to power our online store (Privacy Policy here).
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We use Google Analytics, Meta/Facebook Ads, TikTok Ads, payment processors, shipping carriers, and other similar vendors and service providers.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
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We use Google Analytics (learn more here) and you can opt-out here.
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We use Facebook/Meta and TikTok for retargeting ads and promotional marketing.
We may share information about your use of the Site, your purchases, and your interaction with ads on other websites with advertising partners through cookies or similar technologies.
You can opt-out of targeted advertising by:
Additionally, you can opt out via the Digital Advertising Alliance.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
|
checkout_session_lookup |
Used in connection with checkout. |
3w |
|
checkout_session_token_<<token>> |
Used in connection with checkout. |
3w |
|
identity-state |
Used in connection with customer authentication. |
24h |
|
identity-state-<<token>> |
Used in connection with customer authentication. |
24h |
|
identity_customer_account_number |
Used in connection with customer authentication. |
12w |
Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
|
customer_auth_provider |
Shopify analytics. |
session |
|
customer_auth_session_created_at |
Shopify analytics. |
session |
& other similar cookies & tracking technologies.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Using Personal Information
We use your Personal Information to:
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Offer products for sale
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Process payments
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Ship and fulfill orders
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Communicate with you
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Keep you up to date on new products, offers, and services
Lawful Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
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Your consent
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The performance of the contract between you and the Site
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Compliance with our legal obligations
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To protect your vital interests
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To perform a task carried out in the public interest
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For our legitimate interests, which do not override your fundamental rights and freedoms
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or significant effect on you.
Shopify uses limited automated decision-making to prevent fraud, such as:
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Temporary denylist of IP addresses associated with repeated failed transactions.
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Temporary denylist of credit cards associated with denylisted IP addresses.
Selling Personal Information
We do not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Your Rights
GDPR (Europe)
If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information.
Contact us at support@goneuroboost.com.
CCPA (California)
If you are a resident of California, you have the right to access, port, correct, update, or erase your Personal Information.
Contact us at support@goneuroboost.com.
You may also designate an authorized agent to submit these requests on your behalf.
Cookies
We use cookies to optimize your experience, including:
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Functional cookies (site access, login)
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Performance cookies (Shopify analytics, landing pages)
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Advertising cookies (marketing and referrals)
See www.allaboutcookies.org for managing cookies.
Blocking cookies may limit your experience on our website.
Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For questions or complaints about our Privacy Policy, please contact us:
✉️ Email: support@goneuroboost.com
You also have the right to lodge a complaint with your local data protection authority:
UK ICO Contact Page